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How to Develop, Implement and Enforce ITIL V3's best practices | 
| Authors: Claire Engle, Jackie Brewster, Gerard Blokdijk
Publisher: Emereo Pty Ltd
Category: Book
List Price: $59.95
Buy New: $43.16
You Save: $16.79 (28%)
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Sales Rank: 657516
Media: Paperback
Number Of Items: 1
Pages: 164
Shipping Weight (lbs): 0.9
Dimensions (in): 11.5 x 8.1 x 0.5
ISBN: 0980513669
Dewey Decimal Number: 658
EAN: 9780980513660
Publication Date: April 30, 2008
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Product Description
The refresh of ITIL into V3 brought impressive positive changes. The evolution of the core principles and practices provided by the framework provides the more holistic guidance needed for an industry that continues to mature and develop at a rapid pace. Many organizations and individuals who had previously struggled with their adoption of the ITIL framework will continue to find challenges in implementing' ITIL as part of their approach for governance of IT Service Management practices. In light of this, the primary goal of this book is to provide the support materials needed to enable the understanding and application of the ITIL framework in a wide-range of contexts. This comprehensive book is designed as an easy reference that will walk you through the 5 Lifecycle critical steps you need to take to create a successful portfolio of IT Services. In addition you will learn how to manage and refine your service portfolio as your company's business evolves.
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