Inside the Customer Universe: How to Build Unique Customer Insight for Profitable Growth and Market Leadership | 
| Authors: Henrik Anderson, Thomas Ritter
Publisher: Wiley
Category: Book
List Price: $49.95
Buy New: $29.29
You Save: $20.66 (41%)
New (28) Used (7) from $29.29
Sales Rank: 240250
Media: Hardcover
Number Of Items: 1
Pages: 300
Shipping Weight (lbs): 1.2
Dimensions (in): 9 x 6.1 x 1.2
ISBN: 0470694246
Dewey Decimal Number: 658
EAN: 9780470694244
Publication Date: August 18, 2008
Availability: Usually ships in 1-2 business days
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Condition: Brand new Book, ALL days Low Price !
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| Editorial Reviews:
Product Description
Inside the Customer Universe reveals how an organization can become ahead of the game by focusing a its strategy on predicting customer needs rather than following them. This book provides a unique contribution to the field of customer management with a departure from current practice towards understanding customers as 'multi-individuals' and hence solving current confusions surrounding customer behaviour.
Inside the Customer Universe's easy to implement tools, models and strategies provide the reader with the ability to create stable and sustainable customer understanding and, therefore, sustainable business growth.
"CUBEical Thinking is a great concept for developing business and the concept of customer types is intriguing as it provides great insights into the drivers behind true customer loyalty."
Niels Henrik Hansen, Director SAS Corporate Sales, Scandinavian Airlines, Denmark
"CUBEical Thinking has given us the platform for developing an effective sales and key account management organization which has delivered significant top and bottom line results based on targeted up and cross sales."
Henrik Hubner, Vice President Sales, Sanist?l
"CUBEical Thinking has provided us with great customer insights on which we are benefiting in our daily operations and it has helped our organization focus activities and resources."
Carsten Hetling, Nordic Marketing Manager, Zyxel Communications
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