Emotional Intelligence for Managing Results in a Diverse World: The Hard Truth about Soft Skills in the Workplace | 
| Author: Lee Gardenswartz
Publisher: Davies-Black Publishing
Category: Book
List Price: $32.95
Buy New: $26.36
You Save: $6.59 (20%)
New (17) Used (10) from $14.70
Avg. Customer Rating:  1 reviews
Sales Rank: 455389
Media: Hardcover
Number Of Items: 1
Pages: 224
Shipping Weight (lbs): 1.2
Dimensions (in): 9.1 x 7.2 x 0.8
ISBN: 0891062556
Dewey Decimal Number: 658.4094
EAN: 9780891062554
Publication Date: October 25, 2008
Availability: Usually ships in 24 hours
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Product Description
Whether working across time zones from here to Dubai or encountering differences with teammates in the next office, anger and frustration are easy to come by when others don't do things our way, follow directions, or respond the way we think they should. And when emotions manage our relationships with others--especially in the workplace--conflict, disengagement, and low morale result. Emotional Intelligence for Managing Results in a Diverse World offers managers, supervisors, and team leaders alike a proven approach to capturing and using the energy of emotions to bridge difference, turn difficult relationships into satisfying ones, and create a healthier workplace and more effective organizations.
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| Customer Reviews:
Filled with useful, important tips November 17, 2008
Emotional Intelligence has long been valuable in predicting management and leadership success, but isn't enough to solve workplace differences. This guide offers fresh insights into how to manage business ambiguity, blending evidence from groups across America with hands-on exercises, checklists, and assessment tools blending key principles of EQ with issues of diversity and conflict. Managers and team leaders alike and any business library catering to them will discover chapters filled with useful, important tips.
Diane C. Donovan
California Bookwatch
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